(Why we collect your personal date and what we do with it)


When you supply your personal details to us they are stored and processed for 4 reasons. The type in bold are the relevant terms used in the Data Protection Act 2018, which includes the General Date Protection Regulations. I.E The law.


  1. We need to collect personal information (name, address, and contact setails) to provide you with the best possible service. You are requesting our services and our agreement to provide those services constitues a contract. You can, of course, refuse to provide information, if you were to do that we would not be able to provide our services to you.

  2. We have a legitimate interest in collecting that information, because without it we can’t do our job effectively and can’t keep accurate accounts as rquired by HMRC.

  3. We also think it is important that we can contact you in order to confirm an appointment with us or to update you on matters relating to work we’ve carried out. (I.E service/warranty reminder, product recalls, safety recalls.) This again constitutes a legitimate interest.

  4. We have a legal obligation to retain your records for 8 years after your most recent transaction, but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible service should you need us at a future date.

  5. We will never share your data with third party’s who do not need it but will share your date with party’s who have a legitimate interest. These would include Gas Safe, Oftec, Building control and boiler manufacturers. They may send you information directly with regard to products or certification that you may need. They have assured us they will not pass your details on to third party’s.

  6. We want you to be absolutely confident that we are treating your personal date responsibly and that we are doing everything we can to make sure that only people who can access that data have a genuine need to do so. If you feel that we are mishandling your personal date in some way you have the right to complain. Please send your complaint and details to the data controller, Ian Slattery or Daniel Phipps, at the address above. If you are not satisfied with our response then you have the right to raise the matter with the Commissioner’s Office.

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